Existing Orders

  • What is the status of my order?

    To check the status of your order, please search the email address that you provided at checkout for emails from "orders@sungod.co". If you've received an Order Confirmation email from us, we've successfully received your order and it's being custom built for you. If you ordered before 3pm GMT o...
  • How can I track my order after it has been despatched?

    We use fast worldwide couriers (usually DPD or DHL) to deliver to almost anywhere in the world within 2-3 days. We've selected the best available couriers to each specific country to ensure you can rececive your SunGod order as quickly as possible. Click the "Track Now" button in your Despatch C...
  • I have not received an Order Confirmation email, what should I do?

    First please check your spam filter. If you still have not received your confirmation e-mail, please contact us (https://www.sungod.co/support/contact-us) providing as much information about your order (full name, billing and delivery address, items ordered) to help us locate your order. We'll co...
  • Can I change my delivery address after I've submitted an order?

    Your delivery address can be changed right up until the point your order has been despatched. Please contact us (https://www.sungod.co/support/contact-us) to change your delivery address. Please be aware that we can't guarantee we'll see your message before your order has been despatched, we wil...
  • Can I change my design after I've submitted an order?

    Your SunGod designs can be changed right up until the point your order has been despatched, provided it does not change the value of the products you have ordered. Please contact us (https://www.sungod.co/support/contact-us) to change an item in your order. Please be aware that we can't guarante...
  • I haven't received my order/my order is delayed, can you help?

    We're sorry to hear your order is delayed, once despatched you can track the progress of the order through the despatch confirmation email. If this does not help please first contact your courier directly as they will have quick information on the whereabouts or any issues with your order. Please...
  • I think I've received the wrong product, can you help?

    Our team works very quickly to ensure all designs are built and despatched to reach you as quick as possible. All products are quality checked before being shipped, but very occasionally mistakes do happen! If you think we've made a mistake please first check the items you have received against y...